By checking the Membership Commitment box you are agreeing to purchase the Fortnightly Membership for the agreed amount, as an automatic charge to your credit/debit card each fortnight for a minimum contract period of a minimum 16 (sixteen) weekly payments. You understand that membership payments will continue after the minimum term unless you specifically ask to cancel them. By agreeing to this contact you certify that you are the holder of the credit/debit card used for these membership payments.
MEMBERSHIP AT REFORM ME PILATES
In order to attend a class with us you will need to sign-in at reception upon every visit prior to your class starting. Your membership with us has exclusive use. If a Member allows his or her membership to be used by another person for the purpose of obtaining admission, the person to whom we have membership contract with will forfeit all claims and rights to the membership and ceases to be a Member at Reform Me Pilates.
WHAT YOU RECEIVE ON YOUR MEMBERSHIP
Unlimited Membership – An unlimited amount of classes at Reform Me Pilates studios. However, our online booking system is enabled for two Pilates booking per day.
CLASS CANCELLATION POLICY
- Class sizes are limited, we strongly recommend you pre-book online, especially for popular or peak time classes. Online booking opens 7 days prior to class. Online booking closes 60 minutes before class. If you make a booking fail to attend, without providing at least two hours notice of your cancellation, you will be charged a $10.00 no show fee.
- To cancel your class – Sign in to your dashboard our APP early to cancel your booking and avoid paying the late cancellation / no show fee.
This policy is in place to ensure everyone has a chance to attend class. We appreciate your support!
SUSPENSION OF MEMBERSHIP To suspend your membership, a completed request must be submitted via Manage Membership found on your Dashboard at least 7 days’ in advance of your next billing date. Any membership payments during this noticed period are non-refundable. The minimum suspension term is 7 days, and the maximum suspension is 56 days annually. Once you have requested a suspension, you will receive email notification to confirm your suspension. If you do not receive this notification within 7 days’ of your suspension request please contact us.
Please note: we are unable to backdate suspensions or suspend memberships until further notice. Suspensions can be made at any point during the billing cycle. Days that have been paid for will be made available for use at the end of the suspension. Following the end of your requested suspension period, your fortnightly payments will automatically be reactivated.
CANCELLATION OF MEMBERSHIP membership payments will continue after the minimum term until further notice from you. All cancellation requests must be submitted via the Cancellation Page that is available via your online Dashboard “Manage Membership”. You may cancel your membership once outside the contracted period of 8 fortnightly payments (4 months). Once you have submitted your cancellation request, you will receive email notification that it has been accepted. If you do not receive this notification within 7 days’ of your cancellation request please contact us. We require 7 days’ notice before your next schedule membership payment to process the request. Any membership payments during this noticed period are non-refundable.
PAYMENT OF FEES
Reform Me Pilates has contracted Ezidebit to provide this service they can be contacted on www.ezidebit.com.au or by phone on (07) 3124 5500. What will appear on your bank statement: EZI*REFORM ME PILATES. A once off administration setup fee of $2.20 is charged by the Direct Debit Provider (Ezidebit). Please Click Here to read the full DDR Service Agreement with Ezidebit.
UNSUCCESSFUL MEMBERSHIP PAYMENTS
If there are insufficient funds for whatever reason at the time of the direct debit Reform Me Pilates will attempt to process your payment again – for three consecutive days. In the event of all attempts failing, a direct debit rejection fee of $9.90 may be charged and we reserve the right to try for this payment until it is successful. You will be sent an automated email notification of each unsuccessful attempt. Membership Fees will continue to be debited from the Member’s chosen account until the Member, or Reform Me Pilates, cancel the arrangement in line with the Cancellation of Membership clause of these Terms and Conditions. If at any time the Member’s membership fees are overdue Reform Me Pilates may terminate the membership or suspend booking privileges with immediate effect without notice.
To avoid additional charges or disruption to your service please contact Reform Me Pilates and let us know if you require alternative payment arrangement or need to alter your payment schedule.
QUERYING A PAYMENT: If you have any questions around a payment or charge you can contact your Reform Me Pilates. We will do our best to respond within 7 days. If you are not happy with our response, you may contact your financial institution.
STAYING UP TO DATE WITH OUR TERMS It is the responsibility of the Member to inform you of any changes to the Member’s personal details that are relevant to the Member’s Contract. We will notify you by placing a notice in the studios, publishing on our website or social media pages or speaking to you via phone or in the studio or writing you an email.
VARIATIONS We may sometimes add to change our terms and conditions. This includes changing class times, teachers, opening and closing hours on public holidays, our services and facilities and membership fees. We do not reduce your membership fees because your studio is closed for renovations, a class is cancelled or for reduced schedule during public holidays.
MEMBERSHIP PRICE INCREASE
We reserve the right to increase your fees at any time after the minimum period (4 months) of your agreement has ended. We will make a reasonable effort to tell you about this at least 14 days beforehand by writing to the email address you last gave us. We will consider that you have received our email on the second business day after it is sent.
CONTACTING US: You can reach us by sending us a message by completing our enquiry form via our website reformmepilates.com.au Please make your enquiry selection carefully as this will helps us with efficiency and you will hear from us. If you do not hear from us within 7 days’ this is unusual so please contact us to make sure we have received your message. You can reach us by phone on 0425 785 965 – we may be checking in a class so if we don’t answer please leave a voice message and we will get back to as soon as we can.